ITSM Certifications

There are different types of ITSM certifications:

• certifications for individuals based on ITIL
• certifications for individuals based onISO 20000
• certifications for organizations based on ISO 20000

More details for the ITSM certification and how to obtain them is described in the following presentation.

ITSM Qualification Schemes

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Presentation for ITSM qualification Scheme which I presented on the 6th SEEITA and 5th MASIT Open Days Conference.

3rd itSMF Regional Conference

In the period of 27-28 May 2009 itSMF Macedonia organized the 3rd itSMF Regional Conference.

On the conference there were very rich and interesting presentations, but sadly there was very small attendance.

More detail for this conference you can find on the official itSMF Macedonia website (agenda and presentations), itSMF International (interviews with the participants), as well as in the BUG magazine (news).

Below is my presentation on subject Integration of various standards relevant for ICT (ISO20000, ISO27001, ISO 9001 and ITIL).

Integration of ICT Standards

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Also I enclose the presentation of my colleague Viktorija Donceva, who was talking for the practical experience from implementation of ISO 20000 and her interview for TV.

Experience from Implementation of ISO 20000

View more presentations from Ana Meskovska.